Shipping policy
Shipping Policy
Thank you for shopping with Neha’s Kitchen. We prepare all our products in small handcrafted batches to ensure freshness, quality, and authentic homemade taste.
Order Processing Time
- Most orders are prepared and dispatched within 2–5 business days.
- Since many of our products are made on a preorder basis, slight delays may occur during high order volumes or festive periods.
- Customers will receive order/shipping updates once the order is ready for dispatch.
Shipping Across India
We currently deliver across India through trusted courier partners to ensure safe and secure delivery of your orders.
Packaging
All jars are packed carefully using protective packaging materials to avoid leakage or damage during transit. We take special care while packing bulk orders and glass jars.
Delivery Timeline
Estimated delivery timelines after dispatch:
- Metro Cities: 2–5 business days
- Other Locations: 4–8 business days
Delivery timelines may vary depending on courier service availability and unforeseen delays.
Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Order weight
- Quantity ordered
Any free shipping offers, if applicable, will be clearly mentioned on the website or social media pages.
Order Tracking
Once your order is shipped, tracking details will be shared via WhatsApp, email, or SMS (depending on the contact details provided).
Damaged Packages
If you receive a damaged or leaking package, please contact us within 24 hours of delivery with clear photos/videos of the package and product for assistance.
Incorrect Address/Contact Number/ Failed Delivery
Customers are requested to provide accurate delivery details. Neha’s Kitchen will not be responsible for delays or failed deliveries caused due to incorrect shipping information.
Contact Us
For shipping-related queries, feel free to reach out to us:
Email - nehaskitchen04@gmail.com
Call/WhatsApp: 9604602537
Thank you for supporting homemade and handcrafted products. ❤️